Terms and Conditions

VIRENA PTY LTD

Professional Facial & Skincare Treatments

Owner & Information Officer: Andreal Chioma Hamilton

� Address: 10 Transvaal Street, Ravensklip, Boksburg

📧 Email: chioma@virena.co.za

📞 Phone: 083 872 8020

� Website: https://www.virena.co.za/

CLIENT TERMS, CONDITIONS, CONSENT & LIABILITY WAIVER

Effective Date: [31/10/2025]
Version: 1.0

1. INTRODUCTION

Welcome to Virena (“we”, “our”, “us”). We provide professional facial and skincare treatments
in accordance with South African law.
By signing this document, you (“the client”) confirm that you have read, understood, and agree
to the terms and conditions below.

2. BUSINESS HOURS

Our regular business hours are:

Monday – Friday: 9:00 am – 3:00pm
Saturday– Closed
Sunday– Closed

Appointment requests, messages, and inquiries received outside of business hours will be addressed on the next business day.

3. SERVICES


We offer professional skincare and facial treatments, including cleansing facials, extractions, exfoliation, peels, hydration and facial massage.

Each treatment is tailored to your skin’s needs and will be explained beforehand.

4. CONSULTATION & MEDICAL DISCLOSURE


To ensure your safety, you agree to disclose all relevant information, including:


● Allergies or skin sensitivities
● Medical conditions or medications
● Recent surgeries, cosmetic or dermatological treatments
● Any other information that may affect your treatment


Failure to provide accurate information may increase your risk of irritation or adverse reaction.

5. AGE RESTRICTION

Clients under 18 years must have written consent from a parent or guardian before receiving
any treatment.

6. BOOKINGS, PAYMENTS & CANCELLATIONS

  • Appointments may be booked via https://www.virena.co.za/.
  • To confirm your booking, full payment must be made no later than two (2) days before the scheduled treatment date.
  • If payment is not received by this time, the appointment may be automatically cancelled, and the time slot released to other clients.
  • Cancellations must be made at least 24 hours before the appointment.
  • Late cancellations or “no shows” will be charged up to 50% of the treatment fee.
  • Late arrivals may result in a shortened session but will still be charged in full.
  • Payments are to be made via EFT.
  • Proof of payment must be sent to chioma@virena.co.za to secure your booking.

7. CONSULTATION POLICIES

In line with the Consumer Protection Act (CPA) and under South African consumer law:

  • Once an initial free consultation has been completed and a treatment plan has been agreed upon, no changes can be made to the selected facial or skincare treatment option.
  • If you wish to change your treatment type, a new consultation will need to be scheduled and will be subject to additional fees or a new appointment date.·
  • Each facial treatment includes a brief consultation to assess your skin type and recommend the most suitable service. The final decision on treatment will be made during this consultation, based on professional assessment.

8. REFUNDS & RETURNS

In line with the Consumer Protection Act (CPA):

  • Completed treatments are non-refundable.
  • Skincare products may be returned within 7 days if unopened and unused.
  • Packages and vouchers are non-refundable but may be transferred to another person with approval.
  • In the event a client accidentally makes an overpayment, the excess amount will be refunded once the payment has been verified. Refunds will be issued using the original payment method within three (3) working weeks.
  • If a client cancels their appointment within the allocated cancellation period (at least 24 hours before the appointment), any prepayment will be fully refunded or credited toward a future booking.

 

9. RESULTS & EXPECTATIONS

Facial treatments aim to improve your skin’s condition, but results vary based on individual factors.
We make no medical guarantees or claims of cure. Following our aftercare advice supports optimal results.

10. HEALTH, SAFETY & HYGIENE

We comply with all applicable South African health and safety regulations.
All tools, equipment, and linens are sanitised between clients.
Please report any discomfort immediately during your treatment.

11. LIABILITY WAIVER

I understand that:

● Some treatments may cause temporary redness, tingling, or mild irritation.
● Virena, its owner, and staff will not be held liable for injury, allergic reactions, or complications resulting from undisclosed information or failure to follow aftercare instructions.
● Liability is excluded except where prohibited by law or proven negligence.

12. PRIVACY & POPIA COMPLIANCE

In accordance with the Protection of Personal Information Act (POPIA):

● Your personal and medical data are collected only to provide safe and effective treatments.
● Your information is kept confidential and securely stored.
● You have the right to access, correct, or delete your data on request.
● Your information will not be shared with third parties without consent, unless required by law.

☐ I consent to my personal information being processed for treatment purposes.
☐ I consent to receive promotional updates (optional).

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13. GIFT VOUCHERS & PROMOTIONS

Gift vouchers are valid for [12 months], non-refundable, and not exchangeable for cash.
Promotions are time-limited and subject to availability.

14. GOVERNING LAW

These terms are governed by the laws of the Republic of South Africa, and any disputes shall fall under the jurisdiction of South African courts.

15. CHANGES TO TERMS

Virena reserves the right to modify or update these Terms at any time. Any changes to these terms will be effective immediately upon posting on the Virena website.

INFORMATION OFFICER CONTACT


Andreal Chioma Hamilton – Owner & Information Officer


📧 chioma@virena.co.za
📞 083 872 8020
📍 10 Transvaal Street, Ravensklip, Boksburg